WARRANTIES. ADLES agrees to repair or replace products that fail due to a Defect (as defined below) during the warranty period for each Product: (i) Standard Products – within twelve (12) months of the shipment date, (ii) Conduction and/or Convection Cooled Systems and Chassis – within twelve (12) months of the shipment date, and (iii) Custom and Non-Standard Products – will be negotiated on a case by case basis. “Defect” shall mean the product fails to operate or fails to conform to the manual or specifications agreed to in writing by ADLES. This warranty is applicable only to Buyer and does not extend to Buyer’s customers or end users. All products returned to ADLES under warranty are subject to approval and will not be accepted without an RMA number which can be obtained from customer support (Tel. 858-490-0597). Buyer shall pay cost to return product to ADLES and ADLES will pay return shipping costs.
ADL’s sole obligation under this limited warranty is to provide repair or replacement parts at ADLES’s facilities, to remedy any Defect. This limited warranty does not include expenses to repair or reinstall warranted products on site or at Buyer’s premises. This limited warranty shall not apply to any product, or parts thereof, that (a) has had the Serial Number, Model Number, or other identification markings altered, removed or rendered illegible; (b) has been damaged by, or subject to, improper installation or operation, misuse, accident, neglect and/or has been used in any way other than in strict compliance with ADLES’s manual; (c) has become defective or inoperative due to its integration or assembly with equipment or products not supplied by ADLES; (d) has been repaired, modified or otherwise altered by anyone other than ADLES; and/or sealed cabinet boxes or covers have been removed without ADLES’s prior written consent; or (e) has suffered thermal damage caused by use of a non-ADLES approved thermal solution*. Customer designed and installed thermal solutions will be covered by ADLES’ standard factory warranty if they have been approved in writing by ADLES. If any warranty claim by Buyer falls within any of the foregoing exceptions, Buyer shall pay ADLES its then current rates and charges for repair services. ADLES reserves the right to investigate warranty claims in an attempt to quickly resolve the problem or to determine whether such claims are proper. In the event ADLES is unable to find a Defect in a warranty return, ADLES reserves the right to charge a “No Failure Found” fee of $150.00.
In the event that, after repeated efforts ADLES is unable to repair or replace a defective product, ADLES’s sole obligation shall be to pay Buyer’s actual damages (after mitigation), not to exceed the invoice price actually paid by Buyer. Replacement and repaired products shall be warranted for the remainder of the warranty period or ninety (90) days, whichever is longer.
THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD-PARTY RIGHTS, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
* ADLES designs and builds thermal solutions for its entire line of PC/104 single board computers to ensure a proper heat dissipation path that maintains CPU chip temperature at acceptable levels. ADLES approved heatspreaders or heatsinks/fans ensure the board has a properly installed thermal solution and has passed stringent QA requirements.